PulsePacer Help Desk

Need a hand with PulsePacer? You're in the right place.

PulsePacer User Tips

First Steps: Getting PulsePacer Running

1. Install the App

  • Grab PulsePacer straight from the App Store
  • Make sure your iPhone runs at least iOS 16.0—yep, that's a must-have.
  • After installing, open it up—time to see what the fuss is about.

2. Set Up Your Stats

  • Pop in your age, or better yet—if you have an accurate max heart rate number (from a test maybe?), toss that in instead.
  • PulsePacer automatically figures out your training zones from here. Easy, right?

3. Linking Your Heart Rate Monitor

  • Throw on your Bluetooth chest strap or armband—Wahoo TICKR, Polar H10, Garmin HRM Dual—they all play nicely here.
  • Turn on the monitor (fresh battery? Check.)
  • Tap "Connect" in the PulsePacer app and choose your monitor when it pops up.
  • Your heart rate number pops up? Bingo, you’re good.

On the Move with PulsePacer

1. Kick off Your Run

  • Double-check your heart rate monitor’s hooked up.
  • Smash that "Start" button and get going.
  • Music lover? Podcast junkie? PulsePacer won't mess with your tunes, start those anytime.

2. Zone Audio Alerts (Your Friendly Voice Coach)

  • You’ll get gentle audio nudges every time your training zone shifts.
  • Just enough info to keep your pace right—no interruptions to your beats.
  • Adjust your volume so it’s comfy to your ears, and PulsePacer will blend right into your rhythm.

3. Running Comfortably (It’s All About Focus)

  • You can lock your screen or multitask. PulsePacer chills quietly in the background.
  • Stay within Bluetooth range—usually 3-10 feet—for best results.
  • Run freely—PulsePacer jumps in only when you really need to know something.

4. Wrapping Up

  • Return to PulsePacer and hit "Stop" to finish your session.
  • If you're done for the day, it’s a good idea to switch off your monitor to save battery life.

Hit a Snag? Let's Fix That.

Bluetooth Connection Troubles

Monitor Not Showing Up?

  • Battery fresh? Monitor strapped on right? Give it another shot.
  • Toggle Bluetooth off and on again on your phone—that’s often enough.
  • Double-check it’s not already paired elsewhere. That happens.

Dropping Connections Mid-Run?

  • Stick close to your iPhone—Bluetooth’s good, but not magic.
  • For chest monitors, dampen the contacts just a bit for a solid connection.
  • Check your gear’s battery. If it’s low, you’ll get spotty connections.

Heart Rate Numbers Off?

  • Adjust your strap—secure but comfy usually nails it.
  • Interference can be sneaky. Move away from other electronics.
  • Heads up—certain meds can skew heart rate readings.

Audio Cue Hiccups

Not Hearing the Zone Changes?

  • Obvious, but check your volume and mute button—happens to the best of us.
  • No zone change, no alert—that’s normal. Confirm your heart rate’s connected.
  • If all else fails, give the app a quick restart.

Music Drowning Out Alerts?

  • Play with your phone’s volume balance until you’re happy.
  • Some earbuds handle this better than others—swap out to see what works.

App Acting Funky?

Random Crashes?

  • Close some background apps to free resources.
  • A quick phone reboot works wonders.
  • Check App Store updates just to be sure you’re current.

Battery Life Shorter?

  • PulsePacer is built lean, but Bluetooth takes juice. Keep brightness low to save power.
  • Update iOS regularly—Apple tweaks things behind the scenes.

Still Stuck? Just Reach Out.

Hit an issue I haven't listed or just need a quick answer? Honestly, I'm just an email away.

Drop me a line: [email protected]